FAQ
Can't find the answer here? During our opening hours, you will find LIC staff at our info desk or mail us via lic@vub.be or lic@ulb.be.
Who can use the LIC?
The LIC is open to ULB and VUB students and staff, and we also welcome external visitors. Please note that during exam periods, access to the LIC is restricted to active ULB and VUB students and staff only. For an overview of exam periods and opening hours in 2026, click here.
Who can book a seat or meeting room in the LIC?
Only students and staff from the VUB and ULB can reserve a seat or a meeting room in the LIC. External visitors can use our spaces, but can unfortunately not make any reservations.
For more information, go to our page 'Book a Space'.
I study or work at the ULB/VUB. What do I need to enter the LIC?
Active students and staff from ULB and VUB can use the Roamer X app. This app allows you to make reservations and to gain access through the LIC’s speedgates. Here you’ll find more information about the Roamer X app and how to use it.
I think I did everything correctly installing the Roamer X app, but the Speedgates are not opening. What should I do?
Your app communicates with the Speedgates via Bluetooth. Make sure both Bluetooth is on and you gave your app permission to use Bluetooth.
To do so go to your general phone settings > Applications > Roamer X > Permissions. For Android, allow ‘Nearby devices’.
If you still encounter any problems, please visit us at the Infodesk.
I study or work at ULB/VUB, but I don’t have a smartphone or can’t download the Roamer X app. What should I do?
No need to panic, just see us at the Infodesk on the first floor. In temporary exchange for your student card, you can get a day pass. After your visit, you will exchange it back for your own student card.
I am an external visitor. What do I need to enter the LIC?
External visitors can request a day pass at the LIC Infodesk. You’ll need to complete a brief registration and provide a valid ID, such as a student card or Mobib card, in exchange for the day pass. After your visit, please return the day pass and retrieve your original ID. Please note that during exam periods, access to the LIC is restricted to active ULB and VUB students and staff only. For an overview of exam periods and opening hours, click here.
What happens if I do not return a LIC day pass?
If not returned in time, you will receive a warning via email. If the pass is still not returned, we must block your day pass, and you will receive a fee. For ULB and VUB students and staff this will be 15 euros, for external visitors this will be 30 euros.
I downloaded the Roamer X app, but I seem to have problems with it. What should I do?
ake sure you followed all the instructions correctly. To see the instructions, click here. If you still have any problems, please come see us at the Infodesk, our staff is happy to help you. When you encounter problems regarding logging in via Microsoft Authenticator, it is best to send an email to the IT services of your institution:
- For ULB: support@ulb.be
- For VUB: helpdesk@vub.be
I already got lost in the LIC multiple times. Is there a building map somewhere?
You can find a building map in your Roamer X app. Also, on each floor there is a map available with all meeting rooms and addressed.
Can I print at the LIC?
Yes, you can! You will find printers at level -1. To print, you can buy a print card with credit at the machine next to the printers. You can find further instructions for how to print in the print room on level –1, or come visit us at our Infodesk.